Privacy Policy
Transparency and trust sit at the heart of our mission.
Introduction
At The Phoenix Paradigm LLC, transparency and trust sit at the heart of our mission.
We are committed to protecting your privacy and ensuring that your information is handled responsibly.
This Privacy Policy explains what data we collect, how we use it, and what choices you have regarding your personal information.
Information We Collect
We collect information to improve the way we connect, communicate, and provide services to you.
Information may be gathered in the following ways:
- Information you provide directly – when you subscribe to our mailing list, purchase from our shop, fill out the “Suggest a Story” form, or contact us through the site.
- Automatic data collection – certain technical details such as your IP address, browser type, device information, and pages visited are automatically logged by our analytics tools to help us optimize website performance.
- Cookies – small data files stored on your device to improve navigation and remember preferences. You can disable cookies through your browser if you wish.
We never intentionally collect information from anyone under the age of 13, and our services are directed to an adult audience.
How We Use Your Information
Your information is used to:
- Respond to inquiries and provide requested services.
- Process orders and deliver the products you purchase.
- Send newsletters, updates, and promotional messages that reflect your interests (only if you have opted in).
- Improve our website experience and create content relevant to our community.
- Protect the integrity and security of our systems.
Third‑Party Services and Data Sharing
We use trusted third‑party services that process limited data on our behalf:
- WooCommerce and Printful to process orders, payments, and shipping.
- Mailchimp (or another email service provider) for newsletter distribution and subscriber management.
- Google Analytics for anonymous traffic monitoring and insight into site performance.
These partners only receive the information necessary to perform their work and are contractually bound to use it solely for that purpose.
We do not sell, rent, or trade your personal information to any organization or individual.
Cookies and Analytics
Cookies help us remember preferences, understand how users navigate the site, and tailor content accordingly.
Most browsers automatically accept cookies, but you can set your browser to refuse cookies or notify you when cookies are being sent.
We also use Google Analytics to collect aggregated data to evaluate traffic patterns and user engagement.
To opt out of Analytics tracking, you can install the Google Analytics Opt‑Out Browser Add‑on.
Your Rights and Choices
You always have control over your information. You may:
- Request a copy of the personal data we hold about you.
- Ask us to update, correct, or delete information you believe is inaccurate.
- Unsubscribe from our emails at any time by clicking the “Unsubscribe” link in any newsletter.
- Contact us directly with any privacy concern using the details below.
To make a request, send an email to services@thephoenixparadigm.com with “Privacy Request” in the subject line.
Data Retention and Security
Your data is stored only for as long as necessary to complete the purpose for which it was collected and to comply with legal obligations.
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, or misuse.
Despite these measures, no electronic system is 100% secure, and we encourage you to exercise care when sharing information online.
Links to Other Websites
Our site may contain links to partners, clients, or other resources.
We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies when you leave our website.
International Users
If you are accessing the site from outside the United States, please note that your information may be transferred to and processed in the U.S.
By using this site, you consent to that transfer and processing as described in this policy.
Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
New versions will be posted on this page with a revised date.
Contact Us
If you have questions about this policy or our data practices, please contact:
The Phoenix Paradigm LLC
Columbia, Maryland, USA
services@thephoenixparadigm.com
Effective Date: August 2024